Director-General of the National Lottery Authority (NLA), Brigadier General Martin Ahiaglo (Rtd)) has announced that the Authority has paid GH¢29
million into the consolidated fund. This represents 90 percent of its target with the Authority confident of achieving 100% by the end of the year. He was speaking at the launch of NLA’s Customer Service Week themed, ‘Your Smile Makes a Customers Day.’
Stressing the importance of customer service to an organization’s business growth, Brig Gen Ahiaglo stated that ‘’in today’s customer-oriented business environment, the manner in which you handle your customers can directly affect an organization’s goals and its performance, and in NLA we realize that customer service is everyone’s responsibility.’’
He added that NLA has also instituted its three-year Innovative Strategy for Growth as one of its pillars to promote a customer-centric culture with the customer at the forefront of every activity. With the acquisition of 7,400 new Point of Sale Terminals (POSTs) in August, to augment the current stock of POSTs the authority now operates over 29,000 POSTs inclusive of those supplied by SIMNET.
NLA has also improved the payment of commissions to Lotto Marketing Companies to motivate them. The Deputy Minister of Finance, Mona Quartey, commended NLA for their continuous contribution to the Consolidated Fund and impacting lives and communities nationwide with its corporate social responsibility. She urged the Authority to continue to endeavour to provide excellent services to their customers to ensure they are retained while attracting new ones.
Director of Operations, Dr George Gyamfi-Osew, said several activities, which include public awareness campaign on the activities of NLA, lucky dips and fun games, had been lined up for the week.